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#1508557 - 06/29/19 04:48 PM Trojan Arms Manassas
Execprotect Offline
Dialed In

Registered: 06/22/14
Posts: 1672
Loc: Fauquier-Catlett
City or County: Fauquier
Albert Einstein is widely credited with saying, “The definition of insanity is doing the same thing over and over again, but expecting different results. I foolishly attempted to order a firearm from their online catalog after several previous "less than stellar" interactions with this business. Long story short- Ordered a Father's Day gift for dad from their online catalog. Guaranteed 2 days shipping to store. After a week without a call or email, I called & left my number multiple times; no call back. Finally got a call saying their distributor went out of business and they could not get me that firearm at that price but they could however order one from another distributor for $117 more (they use Davidsons Inc. Which afaik is still in business). I of course declined, and asked for a refund for which they agreed to do. I was in the area and stopped in the store and saw a nice Walther that dad would love and bought it at asking price (which was twice as much as the other firearm I previously ordered online). While in the store I inquired about not receiving my refund for the other pistol and the clerk at the counter insisted they were getting it to me and that the person who does refunds doesn't actually work there.. blah blah blah. Two weeks pass, no refund, no call no email. I called 8 times to no avail, 6 emails to 2 different addresses (which none were replied to) I called the bank and they had to begin the process for a fraudulent charge. Only after contacting Trojan and letting them know why I was going forward with the fraud claim did they issue a refund. The clerk also hung up on me after I stated I would have to proceed with fraud claim for services or goods not rendered. I called a max of once per day and I was extremely polite with them through the whole process. My words of advice.....STAY AWAY! They seem to pander to the non "gun guy" crowd. I expect a lot more from any business and more so from a gun shop. The state of gun shops in the Manassas/NOVA area is sad to say the least.


Edited by Execprotect (06/29/19 06:26 PM)

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#1508986 - 06/30/19 09:50 PM Re: Trojan Arms Manassas [Re: Execprotect]
num1fordfan Offline
RUGERS and T.B.T.B.E.B

Registered: 09/03/09
Posts: 9328
Loc: prince george , va 23875
City or County: PRINCE GEORGE
They arent lying to you im going through the same stuff now with customers because ELLETT BROS is closing their doors and they are still accepting orders even though they cut their work force by 80%
_________________________
FORDS , RUGERS , TALL BLUE EYED WOMEN , WHITE TAIL DEER , HANK WILLIAMS JR , POOL TABLES , JACK DANIELS , WILD TURKEY AND JIM BEAM ... IF HEAVEN AINT ALOT LIKE THAT I DONT WANNA GO ...

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#1508989 - 06/30/19 09:51 PM Re: Trojan Arms Manassas [Re: Execprotect]
num1fordfan Offline
RUGERS and T.B.T.B.E.B

Registered: 09/03/09
Posts: 9328
Loc: prince george , va 23875
City or County: PRINCE GEORGE
_________________________
FORDS , RUGERS , TALL BLUE EYED WOMEN , WHITE TAIL DEER , HANK WILLIAMS JR , POOL TABLES , JACK DANIELS , WILD TURKEY AND JIM BEAM ... IF HEAVEN AINT ALOT LIKE THAT I DONT WANNA GO ...

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#1509016 - 07/01/19 05:47 AM Re: Trojan Arms Manassas [Re: Execprotect]
Execprotect Offline
Dialed In

Registered: 06/22/14
Posts: 1672
Loc: Fauquier-Catlett
City or County: Fauquier
It wasn't so much that they were having trouble getting the money, it was the lack of communication. The credit card charge was for Trojan Arms Manasassas, not an outside vendor. Sometimes a simple email or phone call by an owner or manager can make all the difference.

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#1509316 - 07/01/19 07:44 PM Re: Trojan Arms Manassas [Re: Execprotect]
1cold6pack Offline
* Ignored User *

Registered: 06/06/10
Posts: 2013
Loc: Virginia
City or County: Virginia Beach
Trojan has never done me wrong.
_________________________
"Pigs Get Fat. Hogs get Slaughtered"

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#1509339 - 07/01/19 08:24 PM Re: Trojan Arms Manassas [Re: Execprotect]
num1fordfan Offline
RUGERS and T.B.T.B.E.B

Registered: 09/03/09
Posts: 9328
Loc: prince george , va 23875
City or County: PRINCE GEORGE
My order from 3 weeks ago finally arrived from ellett today had 5 customers orders all in 1 box
_________________________
FORDS , RUGERS , TALL BLUE EYED WOMEN , WHITE TAIL DEER , HANK WILLIAMS JR , POOL TABLES , JACK DANIELS , WILD TURKEY AND JIM BEAM ... IF HEAVEN AINT ALOT LIKE THAT I DONT WANNA GO ...

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#1510875 - 07/06/19 01:47 PM Re: Trojan Arms Manassas [Re: Execprotect]
vw2013 Offline
Single barrel

Registered: 08/25/13
Posts: 47
Loc: Virginia
City or County: Spotsylvania
Trojan has always been a fair and honest dealer, I have bought and traded at least a dozen
firearms and have never had any problems with them. Sorry you had a bad experience

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#1511263 - 07/07/19 01:48 PM Re: Trojan Arms Manassas [Re: vw2013]
Execprotect Offline
Dialed In

Registered: 06/22/14
Posts: 1672
Loc: Fauquier-Catlett
City or County: Fauquier
Originally Posted By: vw2013
Trojan has always been a fair and honest dealer, I have bought and traded at least a dozen
firearms and have never had any problems with them. Sorry you had a bad experience

The two other negative experiences I had with them were within a year of them first opening. I figured they had gotten the "new business kinks" worked out since they have now been in business for five years. I was surprised as hell at the lack of customer service they showed. Whether it was their fault or not they couldn't get me an item I had paid for, they need to at least reply to an email or give me a phone call. Communication makes all the difference. The sales clerk on the floor seemed to want to play "call screener" and I'm not sure how much information was being passed up the chain. The times I called and asked to speak to either a manager or the individual who handles their financial transactions he would either say "they are too busy to talk to you," or "I will make sure she calls you."


Edited by Execprotect (07/07/19 01:52 PM)

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#1513581 - 07/13/19 02:59 PM Re: Trojan Arms Manassas [Re: Execprotect]
trio Offline
Addicted

Registered: 12/09/08
Posts: 547
Loc: Bristow
City or County: Prince William
Too much handling of loaded firearms by the clerks for me. When guns and ammo warehouse was there one of the clerks handed his loaded firearm to a customer who then lit off a round into the floor “trying the trigger”. For whatever reasons that kind of practice has remained with the change of ownership. I have seen clerks handle loaded firearms they are carrying multiple times on several different visits...sweeping both customers and fellow employees. And clerks handing their carry guns to customers to “try out”.

The straw that broke the camels back for me was when I inquired about a gun and the clerk drew his from his holster and said “like one of these?” When I reacted he assured me it was ok because “there was no round in the chamber”.

I have bought firearms from them before and been very satisfied with them. They seem like nice guys. They did sell glock 43Xs and 48s before the official glock release date for a marked up price which I thought was shady. Still, as I said, nice guys, but the unsafe firearm handling has been prevalent enough that even though I am just a few miles from them I choose to go to all shooters tactical or elite shooting now with the demise of Virginia arms.


Edited by trio (07/13/19 09:00 PM)

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#1515369 - Yesterday at 09:57 PM Re: Trojan Arms Manassas [Re: trio]
Premiereshot23 Offline
Pea shooter

Registered: 11/19/18
Posts: 5
Loc: Northern VA
City or County: Fairfax
Originally Posted By: trio
with the demise of Virginia arms.


Didnt the previous owner reopen Virginia Arms? I thought I heard that recently.

Ive had nothing but positive experiences with Trojan, but Ive only been twice.

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